Improving the Health Care Consumer Experience with Conversational AI

Among health care C-suite executives, 69% report that improving the health care consumer experience is their organization’s first or second top strategic priority in 2019, according to just-published research from Sage Growth Partners. This means that common improvement initiatives, including staffing changes, technology and patient navigation have shot to the top of “must-have” lists.

A fragmented delivery system, rising cost pressures and increased consumer expectations are rapidly changing the health care industry.

Health care organizations — whether payer, provider, pharma or device manufacturers — need to engage with patients beyond brick and mortar walls in cost-effective ways that are seamless, multimodal and natural to the patient populations that they serve.